Refund policy

Refund and Returns Policy

We are committed to ensuring your satisfaction with every purchase.

While we do not offer monetary refunds, we are happy to assist you with exchanges for products of your choice. Our team is dedicated to addressing your concerns and providing the best possible solutions.

At Tessysstore Ltd., we strive to ensure you love your purchase. 

We facilitate returns for exchange under the following conditions:

Timeline: Returns must be initiated within 5 days of receipt.

Condition: Items must be unused, with the seal intact, original tags and packaging included, and free from any markings or damage.

Quality Check: To process an exchange, items must be returned in the same condition in which they were received.

Shipping Costs: The cost of returning goods is the responsibility of the purchaser or recipient unless otherwise explicitly agreed upon by us.

We are here to make this process as smooth as possible. Please feel free to reach out with any questions or concerns!

Thank you for shopping with us.